Ebook Business Communication 3e by Rentz and Lentz


Business Communication
3rd Edition
by Kathryn Rentz and Paula Lentz
McGraw Hill Education
ISBN13: 9780077637262
Copyright: 2015

Table of Content:
Part One: UNDERSTANDING BUSINESS COMMUNICATION
Chapter 1: Communicating in the Workplace
Part Two: MASTERING WRITING AND PRESENTATION BASICS
Chapter 2: Understanding the Writing Process and the Main Forms of Business Messages
Chapter 3: Using Visuals in Written and Oral Communication
Chapter 4: Using an Appropriate Style
Part Three: WRITING EFFECTIVE MESSAGES
Chapter 5: Writing Good-News and Neutral Messages
Chapter 6: Writing Bad-News Messages
Chapter 7: Writing Persuasive Messages + Proposals
Part Four: WRITING EFFECTIVE REPORTS
Chapter 8: Researching + Writing Reports
Chapter 9: Writing Short Reports
Part Five: USING ORAL AND JOB-SEARCH SKILLS
Chapter 10: Communicating Orally
Chapter 11: Communicating in the Job Search
Bonus Chapters via Create
Bonus A: Formatting Letters, Memos, and Reports
Bonus B: Correctness of Communication
Bonus C: Cross-Cultural Communication
Bonus D: The Long Report
Bonus E: Documentation of Sources

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