Ebook Operations Management 8e by Slack, Jones, Johnston


Operations Management
8th Edition
by Nigel Slack • Alistair Brandon-Jones • Robert Johnston
Copyright © 2016
Pe*rson Educ*tion / Pr*ntice Hall

Table of contents
Part One
DirECTing ThE OPEraTiOn 3
1 Operations management 4
2 Operations performance 38
3 Operations strategy 74
4 Product and service innovation 109
5 The structure and scope of operations 140
Supplement to Chapter 5 — Forecasting 170

Part Two
DEsigning ThE OPEraTiOn 181
6 Process design 182
7 Layout and flow 216
8 Process technology 246
9 People in operations 276
Supplement to Chapter 9 — Work study 306

Part Three
DELivEr 315
10 Planning and control 317
11 Capacity management 350
Supplement to Chapter 11 — Analytical queuing models 391
12 Supply chain management 398
13 Inventory management 432
14 Planning and control systems 468
Supplement to Chapter 14 — Materials requirements planning (MRP) 491
15 Lean operations 498

Part Four
DEvELOPMEnT 531
16 Operations improvement 532
17 Quality management 572
Supplement to Chapter 17 — Statistical process control 603
18 Managing risk and recovery 616
19 Project management 646

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August 31, 2020 at 11:41 AM

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